Healthcare consulting case study

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Healthcare consulting case study

RX4 has worked with many different kinds of healthcare providers. Below are just a few recent case studies which describe the value we brought to our clients when we were called in to help.

The following are brief summaries of the results we achieved:. A California based Community Hospital was seeking to make substantially greater savings in a much tighter revenue cycle, which could only be achieved through significant improvements in operational efficiency and effectiveness. We undertook a broadly based review of all major hospital processes over a 3 month period including patent intake systems, administration, individual staff and team deployment and billing for example, and identified several opportunities for saving which the hospital could make over the subsequent 3 months and monitored this to ensure the savings were actually made.

A large surgery center wanted to extend its operating hours from five to six days a week and introduce a shift system to help extend the working day from 6 a.

This change need to be acceptable to surgeons, nursing and other support staff and the change brought about within a six month period. We working with surgery center owners to develop a multi-level communication plan to employees about the need for the change and what was planned, but also for allowing input on some of the detail on how it was to be done.

We also assisted with developing changes to compensation changes at all levels and a shift system that was as fair and as flexible as possible to all. The changes happened ahead of schedule with minimal disruption and employees are very happy with the change and business owners have increased profitability. We began with an analysis of the competitive landscape, focusing on recent technology-based solutions in the marketplace. Under pressure from reimbursement cuts, a home health agency, struggling with declining revenue from its core business and looking for support.

After analysis of the market opportunity, we validated the concept and developed a plan for its roll-out. The company needed support on training staff, developing a range of marketing plans and establishing appropriate pricing. Within three months, the positive response in the local community was tangible, with positive energy and vision for the future.

On an ongoing basis, our consultants continue to support the company in its new direction. After discovering gaps in company-wide compliance with the Physician Payment Sunshine Act, a medical device manufacturer contacted us. An audit had uncovered serious and potentially costly gaps in sales force reporting, as well as incomplete reporting of education and research expenses.

The CEO wanted to be able to present a corrective action plan to demonstrate that it had taken the issues seriously. Our team analyzed the existing process, identifying key gaps along with a range of potential solutions. After the proposed plan was accepted, we oversaw the development and implementation of new processes and associated training.

A potential crisis had been averted, and the company leadership could stop worrying and get back to strongly growing the business. A solo primary care physician, watching the economics of his practice worsen with each passing year, approached us about a turn-around strategy.

We analyzed his practice demographics, as well as the opportunities in the surrounding community for new prospective patients. We also considered whether a new strategy of contracting with and driving patients to different health plans could improve the economics of managed care patients.

We utilized careful financial modeling, and identified opportunities from both a client service and process perspective. Our report included recommendations for a new strategy of contracting exclusively with a single IPA for HMO patients, along with adoption of concierge pricing and features for PPO patients.

Along the way, the physician went from being troubled about the demise of his private practice to a sense of excitement about a model for future growth. We are in the process of smoothly implementing these essential transformations with him.Because of the nature of our business, the case studies below contain no specific details about our clients. The father-son team agreed to grow the practice with the contingency that they maintain their existing high-quality service and family-oriented environment.

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They contacted DoctorsManagement for assistance. Read the full Case Study. A podiatry group with five doctors, a physical therapist, and six locations contacted DoctorsManagement DM. The lack of structure inhibited their ability to take advantage of growth opportunities.

In addition, tension between the providers created turmoil among staff and reduced productivity.

Healthcare Consulting Firm

One of the biggest challenges for DM was to implement operational and financial systems without disrupting productivity.

The owner of a two-physician orthopedic practice faced a crossroads when his partner announced his retirement. After examining various growth opportunities, and a failed attempt to merge with another group, the physician turned to DoctorsManagement DM.

DM presented a strategic plan to help the physician achieve his long-term business goals of creating a phenomenal corporate culture while positioning his practice for growth.

healthcare consulting case study

The plan, which was broken out into manageable steps, ensured that the practice could build a solid infrastructure with clear systems and benchmarks to track results. A husband and wife team was struggling to run their internal medicine practice.

CASE STUDIES

The physician and his wife were stressed and discouraged. The practice lacked financial and operational systems to support growth. The staff was confused and frustrated and the physician and his wife were not sure whether their practice would survive long term. An ENT physician fresh out of fellowship was interested in starting a new practice. He contacted DoctorsManagement with aspirations of building a thriving ENT practice in a small community within a medium-size city with just under a quarter million in population.

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His business was spinning out of control, and he had neither the time nor the expertise to address the dwindling profits and declining patient satisfaction. Two dermatologists contacted DoctorsManagement DM after their practice manager left abruptly and they suspected employee theft. Having practiced in a large town in the Southeast for several years, the doctors were unsure of how to handle the situation.

Intwo ophthalmologists practicing together contacted DoctorsManagement. Like many practices that call the firm, they were seeking outside help with managing their practice.

healthcare consulting case study

The physician owners were dissatisfied with the current state of their practice, yet they had a vision to grow it into a thriving business and offer patients the most progressive services available. In Marcha neurology practice with seven adult and two pediatric neurologists approached DoctorsManagement DM. With neurology reimbursements on the decline, stress among the physicians had grown and dampened their ability to move the practice toward stability.

Having unsuccessfully worked with two consulting firms in the past, the physicians were skeptical that any firm could help them. The practice was using a nationwide nuclear pharmacy to order its sestamibi a pharmaceutical agent used in nuclear medicine imaging.

Without being connected to a GPO contract, however, they were missing out on substantial savings. The client continues to use the same vendor and the same process to order their supplies. The only difference is the significant savings they now receive as a result of being connected to a GPO contract! Read the full case study.

A rehabilitation medicine practice contacted DoctorsManagement DM for assistance. The practice employs four physicians and three mid-level providers and has five offices, all located in towns with a population of less than 30, Patient satisfaction was good; however, the practice itself was in financial jeopardy and was submitting claims in a manner that put it at a high risk for a compliance audit. Watch the video Can regular office visit codes be used for just a phone call between the provider and the patient?These tools range from PDF worksheets to video courses and supplemental training materials.

Already have an account? Login here. Lately, however, it had hit a wall: the partners were unable to make decisions. One of the partners, a physician named Carol, contacted me and asked to meet for lunch. Jack had named himself managing partner five years earlier — and managed the business side of the practice. But when Jack advocated for the firm to expand, Isaac threatened to quit and take his patients with him.

Their rivalry had continued until the partners were forced to pick sides, resulting in the impasse. I explained that I would have to talk to each partner individually and gain my own understanding of the situation.

I also learned that there had never been an official vote to make him a managing partner. I met with the partners to discuss my findings.

I told them I had three main recommendations:. It was quiet in the room. One partner asked if I had any further recommendations. I said that if those changes were implemented, the medical group would be heading in the right direction. Another partner asked if my work was done. I said it depended on what they wanted.

I received a call a week later from Isaac asking if I would help them draft their Constitution. I prepared some draft language with a number of options for them to consider. Everyone attended the meeting, including Jack and Isaac.

They defined the delegation of authority to the managing partner. They discussed which decisions could only be made by a vote of the partners. Everyone left the meeting feeling satisfied with the work they had accomplished. I spoke with all of the partners the following week.

Jack asked me who I believed was most suitable to be managing partner. I told him I thought Carol was a good candidate. When Isaac asked me the same question, I delivered the same answer. And throughout all of these conversations, I was absolutely clear about the fact that my decision was based on what I thought was best for the firm. Following this, I called Carol and informed her of my view.

Your colleagues trust you. At their next Board meeting, the partners adopted the new bylaws and elected Carol as managing partner. Over the next several months, she facilitated a number of key business decisions, including the decision to add a new doctor to the practice. Revenues and profits grew. Jack and Isaac learned to get along professionally. At a dinner six months later, Carol pulled me aside and said:.

This whole experience has been surprising and rewarding. Client Login. I told them I had three main recommendations: First, you need to define what roles you need to run the firm.A healthcare consulting firm that caters to public entities was looking to quickly fill a Chief Information Officer position while minimizing the effect on the day to day business operations. The Managing Director was concerned that a great deal of institutional knowledge was exiting the company and potentially leaving the organization vulnerable to new business opportunities due to the specialized knowledge the CIO held.

Curate was able to source 10 qualified candidates including the eventually chosen candidate who had the required skillset of previous CIO experience, healthcare knowledge, and specific domain expertise of Medicaid systems. Due to the level of expertise as it related to the roles and responsibilities of the position, our placement was able to dive in and deliver top quality work that exceeded the qualifications of the last CIO.

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The progress from this individual ensured that the client could proceed with business as usual, eliminating the risk of lost business opportunities due to a lack of specialized knowledge. The Challenge : A healthcare consulting firm that caters to public entities was looking to quickly fill a Chief Information Officer position while minimizing the effect on the day to day business operations. Business Results :. It took them 2 or 3 days to get back to me, but they came back with the perfect resume.

I met with that person. They find the candidates. They do what a recruiting firm is supposed to be. Quality over quantity.A hospital suffers a ransomware attack. In the aftermath, RSM helps hospital fortify security via testing, monitoring, governance and more. RSM provided consultation and valuation analyses related to a hospital's potential acquisition of a local pediatrics practice. RSM partners with medical foundation to create sustainable change of the financial processes.

After outgrowing its manual data collection, Magee Rehabilitation Hospital sought a more efficient platform to collect information.

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Microsoft recognized non-profit organization with its Excellence in Innovation Awards for its usage of customer relationship management solutions that help businesses work more effectively. RSM implements Microsoft Dynamics CRM solutions for sales automation, customer service issue management and better company-wide visibility. GSC was experiencing significant limitations with a 20 year old system. A Dynamics AX solution created process efficiencies that boosted productivity. To discuss how our team can help your business, contact us by phone Issues and Insights: Health Care Ebook.

Senior Living Health Care Connection. Tax Reform for Tax-Exempt Organizations. The member firms of RSM International collaborate to provide services to global clients, but are separate and distinct legal entities that cannot obligate each other. Each member firm is responsible only for its own acts and omissions, and not those of any other party. Visit rsmus. Coronavirus Tax Issues. Resources Risk Bulletin Technology Bulletin.

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Automotive Energy. Share email linked in facebook twitter. Health care consulting case studies. Community hospital hit with ransomware attack: RSM steps in to help A hospital suffers a ransomware attack.

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RSM imparts valuation insight to benefit acquisition RSM provided consultation and valuation analyses related to a hospital's potential acquisition of a local pediatrics practice. Case Study: Updated financial process improve medical care foundation RSM partners with medical foundation to create sustainable change of the financial processes.

Rehabilitation hospital enhances business processes with CRM solution After outgrowing its manual data collection, Magee Rehabilitation Hospital sought a more efficient platform to collect information. Nonprofit wins customer excellence award for Dynamics CRM usage Microsoft recognized non-profit organization with its Excellence in Innovation Awards for its usage of customer relationship management solutions that help businesses work more effectively.

healthcare consulting case study

Dynamics AX helps garden supply retailer unify systems and customer views GSC was experiencing significant limitations with a 20 year old system.

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healthcare consulting case study

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